From: Brenda Erikson

Sent: Wednesday, December 24, 2008 11:27 AM

To: sean@youdreamitwebuildit.net

Subject: Doors And Windows

Hi Sean

I just want to thank you for all the work and extras you and your crew have done on my house.

For the first time since this house was built (2002), the thermostatically controlled gas fireplace has not kicked in due to lack of heat in the house!!

The heating in this house has been an on going battle since the first winter (2002, 2003)

The furnace people said the furnace was putting out enough heat.

The builder said 'balance the vents'.

I used to calk the windows to the sills every year to get the house to + 19 in the winter (regardless of the thermostat setting!)

After having the insulation redone, the insulation people suggested removing the window trim and calking the spaces since there was a significant cooling breezes as one walked past the windows.

As we discovered, when we replaced the windows and doors, the problem was the windows and doors themselves, not the installation.

The things that distinguish your company from any other is that you:

1. listened to the problem

2. contributed ideas to the solution (and I did not have to compromise on what I wanted!)

3. provided what, in my experience, is a very competitive price for the work

4. During the work time:

a) Maintained an orderly working (staging) area

b) Proceed through the work in a logical and orderly fashion with very little disruption to the house

c) Immediately brought all unforeseen problems to me for discussion and resolution

d) cleaned the house daily at the end of the day

e) And at the end of the job you cleaned not only debris from the window and door installation, but also the debris left by the person who built my deck!!

5. After the completion of the contract, you were available for questions and small adjustments that were not immediately noticeable at the time of completion. The wonderful part of this is that everything was taken care of within 2 days of calling and talking.

6. My feeling is that your ability to maintain open and continuous communication with your clients is part of the key to the quality of the work and service your company provides.

These are the things that make the difference between just a renovation and a wonderful experience with excellent value for dollar paid.

I cannot thank you enough for turning my nightmare into a dream!

Sincerely

Brenda Erikson